timepiececlock

I just got a perfectly USELESS reply from customer support at Creative (home of my Zen Vision mp3 player). All the stupid person did was a pick out a few keyword terms in my message and listed three links to help explain it. All of which I'd already read BEFORE emailing customer support. There wasn't even an explanation-- just a "sorry for your trouble, hope this helps" and the list. It was signed by a "Cher" but I think it was either an automated response or "Cher" is a generic customer support person and not a technical support person-- like she can only point me to links instead of actually comprehending my questions and needs.

For some reason (possibly that I spent all day today trying to figure out how this fucking device even works) this is making me very angry--out of proportion angry. I seriously could yell at someone if anyone were awake for me to yell at. @#$&*()#$!!!!. I AM NOT ZEN.

I sent a frustrated message back to them and signed it "Highly unsatisfied", and asked "Cher" to forward my message to a person who could answer my questions if she could not. Here's what I originally wanted help with:

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I would like to know how to take previously made m3u playlist files
(such as from winamp player) and put them as playlists on my ZVM player.
I am also very confused by the whole music library concept. I keep all
my music in carefully organized filing system on a separate drive; I
have too little space to keep it in the My Music folder on my C drive.
If I add music to the music library, what happens? Does it duplicate my
file onto the My Music folder on my C drive? Why can't it just load
directly from the folder I keep it in, onto the ZVM player? If I am in
windows explorer, I can't drag and drop files from my compuer directly
to the player. Why not? I used an iPod mini for nearly two years and I
never used the library system; I merely dragged and dropped files and
playlists onto the player and then unplugged it. This seems so much more
complicated, and I'm very confused.